Job Description

Job Overview

Business Segment:

Group Functions

Location:

ZA, GP, Johannesburg, 5 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80448064A-0002

Date Posted:

1/19/2026







To efficiently and systematically manage the allocation and assignment of work to various analysts ensuring adequate balancing of work allocated to each analyst. Review and resolve all queries sent to the mailbox from both internal and external stakeholders to ensure timely and accurate completion of all tasks. Distribute to internal and external stakeholders all completed work ensuring that all finalisation of work steps have been completed. Provide the required management information to be use

Essential Functions:

Execute a scheduling framework for requests to ensure timeline adherence and compliance to all law enforcement and regulatory requests.

Ensure that all work sent through is directed to the correct internal queues (e.g. differences between courts orders vs. subpoenas)

Apply a strategic approach to work allocation taking into consideration daily/ weekly/ monthly productivity per analyst

Ensure that workload is compatible with each team member's capacity and current work in progress

Apply the use of automation tools (such as Power Automate), artificial intelligence tools in order to improve processes associated with this function

Identify and assess opportunities for automation and AI integration across the different business processes within this function.

Design, develop, and deploy automation solutions using tools such as Power Automate

Monitor and optimize the performance of automation and AI solutions.

Identify MI and reporting requirements (for and from relevant stakeholders) to enable successful management at the right level of execution.

Deliver through various methods all completed cases to various internal and external stakeholders.

Respond to internal and external stakeholders' queries with respect to work progress and other matters as required

Prepare capacity dashboards for Management Information and reporting purposes. Present findings and recommendations to support decision-making

Proactively identify operational deficiencies, adverse trends and risks with respect to work scheduling, stakeholder engagements and work finalisation

Provide input for transitioning into case management other digitisation tools. Identify opportunities for improvement or operational amendments required to processes for stakeholder experience related matters

Provide volume trends and forecasts to support leave periods and overtime periods if required and all other agreed reporting requirements.

Engage internal and external requestors as required to negotiate delivery timelines in order to enable achievement of all related SLA's and external court dates

Identify where product and business rules/processes negatively affect stakeholder experience across SBSA and the associated value chain and provides relevant recommendations.

Qualifications

Type of Qualification:

Diploma

Field of Study:

Business Commerce

Type of Qualification:

First Degree

Field of Study:

Risk Management



Experience Required

Group Anti Financial Crime

Compliance

3-4 years

3-4 years In a Workflow or Operations Support management role within an operational environment



3-4 years

In a banking environment Knowledge of Standard Bank products and services



3-4 years

In an automation and business process design and improvement. Ability to work with automation tools, Power Automate



Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Checking Things

Convincing People

Embracing Change

Examining Information

Exploring Possibilities

Following Procedures

Interacting with People

Interpreting Data

Meeting Timescales

Producing Output

Taking Action

Technical Competencies:

Compliance

Continuous Process Improvement

Workforce Data Analysis

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za