Job Description

Job Category: ACSA Job GroupDegree Level: D -Diploma:K Key Performance OutputThe successful candidate will be reporting to Assistant Manager Crime Management and will be responsible for but not limited to the following:

• Provide a safe and secure environment and manage Security personnel. Manage time and attendance and conduct resource planning.
• Develop Human Capital in line with relevant policies and procedures, including the Work Skills Plan.Manage the performance of staff and introduce remedial processes where necessary and perform quarterly Performance Management System (PMS) assessments.
• Ensure Security thoroughness and responsiveness. Ensure professional behaviour and application of customer service standards by all staff at all times. Ensure that all personnel files are kept up to date.
• Preform briefing sessions at the start of shifts. Ensure smooth shift handover of all communication and equipment from one shift to another. Attend Operations meetings and provide feedback as required.
• Ensure compliance and adherence to Standard Operating Procedures (SOP), including regulatory registers. Detect, investigate and report all Security incidents/deficiencies and non-conformances. Present CCTV surveillance footage at CCMA cases when required.Detect, prevent and report crime prevention initiatives by actively combating all criminally inclined acts.
• Report, follow-up and provide timeous feedback on all incidents and accidents. Compile relevant reports.
• Ensure all internal and external Stakeholders comply with Security policies and procedures. Ensure and operate according to ICAO, NKP and SACAA and other relevant Legislation and all ACSA policies and procedures.
• Support internal and external audits. Ensure contract management in line with Service Level Agreement (SLA).
• Ensure that all equipment is in a working condition. Monitor and report equipment functionality in line with Service Level Agreement (SLA). Build and maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism.
• Attend to and assist with customer and stakeholder complaints and compliments, including escalated complaints. Collaborate with SAPS and local security companies.

Technical Skills and ExperienceThe following skills and experience or the equivalent of such will be required:

• National Senior Certificate Grade 12 is essential
• A diploma in Relevant Security Management is essential
• 3 years' operational experience is essential
• Psira C; SACAA Screener certificate is recommended
• Code B;Motor vehicle licence.

Competencies

• Report Writing (Basic)
• English Fluency
• Planning and Organising
• Presentation Skills
• Analytical Thinking
• Communication
• Attention to Detail
• Ethics and Integrity

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.Should you not hear from us within 30 days of your application, consider your application unsuccessful.