Job Description

JOB SUMMARY:

The purpose of the role is to oversee the Control Room operations, camera monitoring, investigations patrols, searches, and administrative support - at all times - providing outstanding customer service to our clients and business.

ESSENTIAL FUNCTIONS

Take ownership of all aspects of the security team and environment ensuring appropriate operational service delivery Ensure employees are fluent and at all times compliant with policies and procedures Manage employee performance (such as absence monitoring, presentation standards, etc.) Maintain and verify that employees have access to the necessary tools, equipment and information required to perform their duties Ensure onsite incidents are responded to and reported efficiently and accurately Provide guidance and support to employees Work with Securitas Branch team(s) to ensure rosters are managed and implemented correctly and that an adequate backup (or relief) team of employees are available and arranged when necessary to maintain post coverage Report key information metrics to internal teams regarding onsite service delivery Assist management with ad-hoc requests Ensure site documentation is maintained and up to date at all times Provide consistently high levels of customer service Complete continuous training and development activities Seek to enhance the security stature of the site by recommending innovations and new ways of working to site management Represent the client and the business in a way that maintains the standards, brand and values of both Data analysis and reporting Ensure site compliance as per Securitas operational and legislative requirements ( Health and Safety, PSIRA and LMS etc)

Competency Requirements

Ability to work with integrity whilst unsupervised Ability to speak, read, write and understand English Excellent report writing skills Ability to work in a fast paced and pressurised environment Data analysis (being able to interpret data) Presentation skills Strong general IT ability Strong organisation, communication and organisation skills Exceptional attention to detail Strong administrative skills Strong leadership qualities and the ability to motivate

Education/Experience

Matric / Grade 12 Tertiary qualification (Advantageous) Registered Grade A PSIRA Certificate Minimum of 5 years' experience in the private security industry, control room experience At least 3-5 years' experience in a supervisory/management role, experience managing a small to medium team Experience using relevant technology and equipment (e.g. CCTV, vision device) Experience using relevant systems (Lenel, Optics and Milestone etc) Advanced proficiency in Microsoft Office Computer literate with the ability to work on different software and platforms Own vehicle (Advantageous)
Job Type: Full-time

Work Location: In person