Job Description

Thorburn Security Solutions is looking for a highly motivated candidates to fill the role of Grade B Male Control Room Operator. Reporting to the Security Manager, the Grade B Control Room Operator will be responsible for monitoring the security operations and CCTV system for the client. Implement security regulations and rules to ensure a safe environment for employees and visitors of the client.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. to find out more about who we are in a nutshell.
Duties & Responsibilities
Monitoring & Surveillance
Operate and monitor CCTV cameras, access control systems, alarms, and other security technology.
Conduct proactive surveillance to identify suspicious or abnormal activity.
Maintain constant situational awareness of all estate perimeters, entrances, and high-risk areas.
Access & Incident Management
Authorize, log, and control entry/exit of residents, contractors, service providers, and visitors.
Respond promptly to security breaches, alarms, and emergency calls, coordinating on-site security teams where necessary.
Escalate serious incidents to the Estate Security Manager or relevant emergency services.
Communication & Coordination
Serve as the communication hub for all estate security operations.
Provide clear, professional instructions to patrolling officers and gate personnel.
Maintain radio discipline and ensure seamless information flow between teams.
Reporting & Administration
Accurately record incidents, observations, and responses in the control room occurrence book and electronic systems.
Prepare shift handover reports, ensuring continuity of operations.
Support investigations with video footage retrieval, access logs, and incident records.
Resident Service
Respond professionally to residents' security-related inquiries.
Ensure a service-driven approach that reflects the estate's commitment to luxury living and resident satisfaction.
Skills and Competencies

• South African security legislation.
• Security Operational Processes.
• Health and Safety legislation.
• Working knowledge of MS Office.
• Ability to communicate at all levels in the organisation.
• Attention to detail
• Strong sense of urgency
• Time management
• Computer literate (MS Excel, Word, Outlook)

Qualifications
Grade 12 (Matric) or equivalent.
Valid PSIRA registration (minimum Grade B).
Proven experience as a Control Room Operator in a residential estate or in general
Strong knowledge of CCTV operations, alarm monitoring, and access control systems.
Excellent communication skills (fluent in English; additional languages an advantage).
Ability to remain calm and make quick decisions under pressure.
High level of integrity, discretion, and customer service orientation.
Computer literacy (MS Office, control room software).