Job Description

About Mynet Security

Mynet Security is a rapidly growing security company with a focus on innovative, proactive solutions. We provide white-labelled monitoring services to installers, ensuring the safety of their clients through our state-of-the-art control room. We are looking for a vigilant and detail-oriented individual to join our team as a Control Room Operator.

The Role

As a Control Room Operator, you are the first line of defense in protecting our clients. This is a critical role that requires a high degree of responsibility, quick thinking, and the ability to act decisively under pressure. You will be responsible for monitoring security systems, responding to alerts, and ensuring all incidents are handled efficiently and effectively.

Key Responsibilities

Proactive Monitoring:

Actively monitor CCTV feeds, alarm systems, and other security technologies to detect and respond to potential threats.

Incident Response:

Respond promptly to all alerts and alarms, following established protocols to assess the situation and take appropriate action.

Audio Intervention:

Utilize our proactive audio intervention system to issue verbal warnings and deter suspicious individuals on-site.

Emergency Dispatch:

Dispatch armed response, notify emergency services (SAPS), and contact clients as required by the incident report and procedures.

Documentation:

Accurately log all incidents and actions taken in our incident report system, ensuring all details are captured for future review.

Communication:

Maintain clear and calm communication with all parties involved, including clients, armed response, and internal teams.

Technical Proficiency:

Operate and troubleshoot various control room software and hardware systems.

Skills and Qualifications

Previous experience in a security control room or a similar monitoring environment is essential. A strong understanding of CCTV systems, alarm monitoring, and security protocols. Excellent communication skills, both written and verbal. The ability to remain calm and composed in high-pressure situations. High level of attention to detail and strong observational skills. A problem-solving mindset and the ability to make quick, sound decisions. Proficiency with computer systems and security software. Relevant security certifications or training are a plus.

Why Join Mynet Security?

This is an opportunity to be at the forefront of the security industry in South Africa, working with a team dedicated to innovation and excellence. We offer a dynamic work environment and the chance to make a real difference in the safety and security of communities.

If you are a vigilant and responsible professional with a passion for security, we encourage you to apply.

Job Type: Full-time

License/Certification:

PSIRA license (Preferred)
Location:

* George, Western Cape (Required)