Job Description

Introduction Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.



Role Purpose
To capture new applications and perform membership changes and to collect, reconcile and allocate monies for premiums and surcharges.



Requirements

• Matric.
• Book keeping or accounting knowledge is an advantage.
• Minimum of 5 years billing experience is essential.
• Computer literacy preferably intermediate Excel and Word.
• Oracle system knowledge is an advantage.
• Medical Schemes experience will be an advantage.

• Their ability to identify problems and enhance processes in line with the department's goals and objectives
• Process membership changes and new applications within agreed service level
• Liaising with internal stakeholders, ie Call centre, Claims, Fund management, New business, Finance to resolve queries and positively influence the Clients expectation
• The reconciliation of administered funds premiums, surcharges and savings to statement balance
• Allocations to be done within 1-2 days of payment being receipted
• All interactions with customers must be carried out courteously
• Credit control process & scheme rules to be adhered to
• Investigating variances & discrepancies
• Process necessary adjustments and journals
• Ensuring that the rules of the fund are applied consistently
• Any other duties as requested by management
• Answer client queries telephonically or written.
• Maintenance and management of the membership data-base.
• Reinstatement of group and contract membership

• Professional
• Sense of Urgency
• Stress tolerance
• Excellent Communication Skills (verbal and written)
• Good time management skills
• Planning and organizing
• Initiative and pro-active
• Analytical thinking
• People skills
• Accountability
• Self-motivated
• Good interpersonal skills
• Excellent problem solving skills
• Ability to work under pressure
• Ability to meet deadlines
• Results Oriented
• Telephone etiquett
• Strong Customer service ethic