Contracts Manager

Johannesburg, Gauteng, South Africa

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A trade related / Business Administration qualification
At least 5 years experience in Forklift industry
Manage contract profitibility
Manage Work in progress for maintenance and chargeable work
Manage the load testing process and ensure all machines comply with legal requirements
Ensure that company assets are managed in accordance with company procedures and policies including adherence to the Weekly vehicle check procedure
Monitor dispatch of products/delivery against targets
Track, analyse and report on service levels matrics
Manage the quality of Product Support services and liaise with Rental/Short Term Rentals team
Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
Business strategy, planning and budgeting

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