Job Description

1.0 Job Purpose and Dimension
Overview:
The Contract Support Engineer, reporting to the Contract Manager, is responsible for the delivery of all aspects as per the Client account, including but not limited to; sales enquiries, creating and delivering Integrated Asset Plan with Client, procedure preparation, personnel mobilisations, de-mobilisations both local and international for planned and ad- hoc scopes and any core crew, invoicing and managing aged debt, equipment requirement, Client meetings, planning and co-ordination and technical support.

• Promote the company core values; Transparency, Passion, Collaboration and Innovation as well as leading the way for safety.
• Act as the Client's representative in ensuring any wider company departments deliver as per commitments.
• Provide the first point of technical expertise and response to the Client should any issues arise.
• Build strong relationships with specific Client contacts across all levels as well as develop strong relationships with all personnel internally.
• Promote wider capability in the resolution Client issues to add value to and grow the business.
• Awareness of the Business Forecast Tool associated with the contract.

Financial:

• Limits as per Authority
• Budget, forecasting and tracking responsibilities for the assigned Client's scopes of

Critical Contacts and Relationships:
Internal: Contract Manager, Contract Support Engineers (both back-to-back and working on other Congo contract/s), Technical Superintendent, Project Engineer, QHSE Advisor, Accounts Assistant, Office Manager as well as all other departments and teams as applicable.
External: Assigned Client contacts both on and offshore and technical teams as well as local suppliers and support facilities.

• Demonstrate a personal commitment to Health, Safety and the
• Apply company and, where appropriate, Client's Health, Safety and Environment Policies and Procedures.
• Ensure that all quality and operational procedures are always adhered.
• Maintain and embrace ownership of departmental policies and
• Provide the day-to-day support to the Client for the delivery of the
• Liaise with core crew and / or Ad-Hoc personnel daily while they are offshore regarding maintenance / operations.
• Arrange and attend Client planning meetings to ensure project planning and mobilisation
• Travel offshore to carry out audits, management visits and surveys
• Where assigned, maintain all maintenance records, routines and correctives with the Client's Maintenance Management System ensuring scheduling into Client asset plans and timely completion of the required activities.
• Minimize any maintenance backlog and ensure all Safety Critical Maintenance is immediately identified to Client and internally to the responsible person, where applicable in the business line.

• Provide first line technical support and co-ordinate any Client requirements, including
• Draft, review, approve, as appropriate, any procedures, work packs and risk assessments as well as sign off contract Cost Time Resource (CTR's)
• Compile and manage Client weekly and monthly reports, ensuring all reports are completed and presented to the Client at least monthly.
• Manage the maintenance feedback loop to
• Supervise spares, materials and consumables management where applicable /
• Review and approve invoicing in line with Client
• Track and expedite the Work In Progress (WIP) and aged
• Involved in the development of yearly OPEX and CAPEX budgets for

Essential:

• Experience with managing crane maintenance
• Demonstratable operational experience supporting Client organisations with excellent safety behaviours and focus on Client satisfaction.
• Experience in running multidiscipline projects and the ability to offer solutions to Client problems.
• Drive standards with project delivery to the Client.
• Excellent time management, communication and organisational skills as well as the ability to identify and prioritise critical tasks and attention to detail.
• Strong financial and commercial understanding and good technical crane awareness.
• Proven track record in training and developing others in area of expertise.
• Strong ability to communicate effectively to stakeholders at all levels.
• Champion the companies core values; Transparency, Passion, Collaboration and Innovation.

Preferred:

• Engineering and / or Project Management
• Demonstrable experience in the management and provision of business line applicable service and understanding of the corresponding legislation (i.e. Safety Case, Document Control Register, Prevention of Fire and Emergency).
• Knowledge of Oil and Gas regulatory bodies and industry
• Lead fault finding investigations were
• Have experience facing and resolving conflict, externally and internally, amicably for all parties

OGUK Medical and Offshore Survival.

Skills Required