Job Description

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About Us

Thorburn Security is a forward-thinking company committed to innovation and excellence. Our team is dedicated to creating a dynamic and inclusive work environment where every member can thrive. We believe in fostering growth, encouraging creativity, and providing opportunities for professional development.



The Contract / Key Account Manager role requires an individual with strong business and operational acumen to manage one of our prestigious guarding contracts on a national level. If you are passionate about delivering exceptional service and driving commercial success, this role is for you!



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk, and complexities

together with

increased quality, efficiency, and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

to find out more about who we are in a nutshell.

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Duties & Responsibilities

Contract and Stakeholder Management

Act as the central point of contact between client representatives, TSS representatives, and service delivery down to the site level. Ensure all stakeholders are aligned and contractual obligations are understood and met. Manage service level agreements (SLAs), timelines, and scope, ensuring performance standards are upheld.

Delivery Oversight and Coordination

Oversee service delivery across the contract at multiple sites. Coordinate activities to ensure end-to-end service delivery. Monitor KPI delivery, flag risks, and implement mitigation actions in conjunction with the operational teams.

Commercial Performance and Profitability

Monitor the financial performance of the contract, focusing on cost control, efficiency, and return on investment. Identify opportunities for improved operational outcomes and cost optimization. Ensure timely billing, procurement coordination, and profitability tracking.

Reporting and Communication

+ Prepare and deliver clear, regular updates to internal and external stakeholders on progress, issues, and outcomes. + Maintain project documentation, timelines, and issue logs.
+ Facilitate meetings, workshops, and reviews with internal and client teams.

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Skills and Competencies

Minimum Requirements:

+ Proven experience managing the delivery of complex guarding contracts.
+ Strong stakeholder management and coordination skills.
+ Commercially astute with the ability to track and influence financial outcomes.
+ Excellent verbal and written communication skills.

Advantageous:

+ Exposure to the management of national guarding contracts.
+ Experience in multi-site guarding environments.
+ Experience working across cross-functional operational teams.

Key Competencies:

+ Results orientation with a focus on outcomes and value delivery.
+ Strong organizational and planning skills.
+ Leadership and decision-making.
+ Clear and confident communicator.
+ Analytical and problem-solving mindset.
+ Flexibility and adaptability in a fast-paced, evolving environment.

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Qualifications

Matric/Grade 12 PSIRA Grade A Tertiary Qualification in Security Management is advantageous Proven experience as a security manager Experience using relevant technology and equipment (e.g. CCTV) Experience in reporting and emergency response planning * Valid Driver's license