Job Description

###

Are you ready to be the powerhouse behind legal precision and CRM transformation?

Join a

dynamic, global team

where

innovation

meets

compliance

. We're looking for a

detail-oriented and highly organised

professional to take charge of

contract management

and

CRM system integration

across multiple departments. The Contract & CRM Operations Manager will oversee contract lifecycles using a CRM system

(Zoho)

, optimise workflows, manage standard contract templates, and provide guidance to internal stakeholders. If you

thrive on structure

, love

cross-functional collaboration

, and can

enhance system efficiency, risk mitigation, and compliance

--this role is your next big move.

###

Key Responsibilities

Lead the

end-to-end implementation

and

optimisation

of our

CRM system (Zoho)

. Manage the full

contract lifecycle

--

tracking

and

maintaining contracts

across departments. Maintain and improve

standard contract templates

to align with

regulatory

and

legal requirements

. Monitor critical

milestones

: contract

expirations

,

renewals

, and

compliance deadlines

. Oversee

CRM workflows

,

automations

, and

reporting

to enhance visibility and

performance tracking

.

Train and support internal teams

on CRM

best practices

and

contract compliance

protocols.

Requirements

###

Education & Experience Requirements

Bachelor's degree

in

Business

,

Law

,

Finance

, or a

related field

(required*).

3-5 years of experience

in

contract management

,

legal administration

, or

procurement

. Prior experience implementing or maintaining a

CRM system

(

Zoho or similar CRM system

). Familiarity with

contract law

,

risk management

, and

compliance frameworks

.
###

Knowledge, Skills & Abilities

Strong understanding of

contractual principles

and

regulatory requirements

. Proven success in

CRM system deployment

and

user adoption strategies

. Exceptional

attention to detail

and

documentation management

.

Analytical thinker

with a talent for identifying

workflow inefficiencies

and

risk areas

. Skilled in

stakeholder engagement

,

cross-functional communication

, and

internal training

. Able to juggle

multiple priorities

in a

fast-paced, global environment

.
###

Guidelines for Hybrid/Home Office :

Located in Cape Town, South Africa Please note you will be asked to enter into a hybrid working arrangement -

at least 2x a week in the office

A secure home office at your confirmed address, free from background noise or other distractions You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

###

Rewards designed around you:

A

competitive salary

depending on experience.

Hybrid working

. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.

Paid time away from work

. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.

Paid Sabbaticals

. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.

Extra Rewards

. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.

Remote Working Holidays

- possibilities to Travel and Work anywhere in the world!

Employee Discounts.

Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and

inclusive Team

, with diversity at its core. Genuine

career opportunities

within a dynamic and international company.

Who We Are

Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Net-worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.


We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.



To find out more about Ten, please watch this short video This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.