Job Description

Continuous Improvement (CI) Coach (CPT) Finance/Admin ~ Product/Project management
Cape Town - Western Cape - South Africa
ENVIRONMENT:
BE responsible for local reporting and tracking of the maturity and benefit levels across their CI interventions and driving adoption of world-leading CI principles as the next Continuous Improvement (CI) Coach sought by a dynamic Energy Specialist. You will be responsible for the successful delivery of CI interventions, including wave deployment of CI capability and mechanisms to achieve a Bronze CI maturity level, as well as tactical discovery/rapid improvement and value stream interventions. The successful incumbent will require a relevant Bachelors Degree/NQF 7 qualification & either accredited as, or on the learning pathway to becoming a Lean Expert and Six Sigma Black belt with at least 3 years proven work experience as a CI Coach.
DUTIES:
CI Delivery & Implementation

• Work with Divisional senior management to help provide lean strategic direction for interventions.
• Coach and support management and their teams in scope on their CI interventions, growing CI capability during the interventions.
• Build and drive CI deployment roadmaps to achieve full coverage and engagement over the next 2-3 years.
• Responsible for deployment of CI Bronze method with balanced outcomes across People, Customer and Cost.
• Responsible for all baselining and mobilisation activities and analysis in local area.
• Responsible for deployment of any Rapid Improvement interventions with outcomes delivered against Charter.
• Embed CI post wave and support the business units to consistently deliver year-on-year benefits of up to 5% after the initial wave.
• Responsible for all local CI intervention tracking and reporting of benefits, across intervention-levels such as Customer outcomes (Problem solving/KPI impact); People outcomes (engagement); Financial outcomes (enabling/incremental, cost/revenue); Maturity outcomes.
• Identify method innovations and provide feedback to the CI Lead.
• Provide leadership and coaching to Operational Managers and teams on a day-to-day basis.
• Intervene, where appropriate, to work with coaches and managers to help them resolve complex issues that would otherwise prevent full benefit delivery.
• Support other operational CI Coaches as a technical subject matter expert in Lean, Six Sigma and Change Management techniques.
• Support core CI training delivery.

Governance & Compliance -

• Ensure audit outcomes of the business processes meet full compliance, and address non-compliance with corrective measures.

REQUIREMENTS:
Qualifications

• Bachelors Degree/NQF 7 qualification.

Experience/Skills

• 3 Years proven experience as a CI Coach.
• Either accredited as, or on the learning pathway to becoming a Lean Expert and Six Sigma Black belt.
• Recognised capability in Continuous Improvement with practical experience with Lean/ Six-Sigma programmes/deployments, Lean ways of working and coaching leadership in role modelling the respective behaviours.
• Previous experience of senior level stakeholder engagement and management.
• Relevant experience of delivering complex improvement projects/initiatives.

ATTRIBUTES:

• Excellent communicator and well developed interpersonal, negotiation and conflict resolution skills.
• High degree of change orientation, willingness to challenge current thinking in constructive ways which build support and develop new approaches to complex issues.
• Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities.

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