Job Description

Contact Centre Team Leader (Permanent) Rivonia, South Africa
To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Responsibility Areas

• Leading and managing a team
• Personal effectiveness

Minimum Requirements
Education (Essential):

• NQF5 Certificate in Contact Centre / Management / Customer Service

Education (Desired):

• National Diploma (NQF Level 6) in Contact Centre / Management / Customer Service

Experience (Essential):

• 2 years' experience in an omnichannel customer service contact centre environment

Experience (Desired):

• 3 years' experience in an omnichannel customer service contact centre environment

Required Skills and Knowledge

• Excellent verbal and written communication skills
• Time management
• Delivering results and meeting customer and team expectations
• Analysing
• Deciding and initiating action
• Excellent administration skills
• Presenting and communicating information
• MS Office and PC literate
• Writing and reporting
• Working with people

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Skills Required