Job Description

Closing Date 2026/01/12
Reference Number MMH250312-3
Job Title Contact Centre Learner
Position Type Temporary
Role Family Operations
Cluster Momentum Health
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Bellville
Introduction
Momentum Health, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise life time client value. We build and maintain aculture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
We have an exciting learnership available at Momentum Health:

• Are you currently unemployed and living in the Western Cape?
• Are you currently living within 30km away from the Parc Du Cap, Bellville Office?
• Are you seeking a Learnership opportunity to develop your potential and create a bright future at an industry-leading health business?
• Are you a dynamic, self-starter who is passionate about client service?

This is the opportunity for you!
So, what is a Learnership?
This work-based learning programme will provide an opportunity for you to gain theoretical knowledge and practical experience in the workplace. Upon completing the Learnership, you will receive an Occupational Certificate: Health Care Benefits Advisor NQF Level 5, SAQA ID 105030. Although completion does not guarantee full-time employment, it allows invaluable experience for you to kick start your career as it enables learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.
Requirements

• Completed Grade 12 (Matric).
• Passed Mathematics with 40% or Mathematical Literacy with minimum 60%.
• Passed English and another South African language with a minimum of 50%.
• Computer Literacy is an advantage.
• Unemployed and can commit to a 12-month programme.
• People with disabilities are encouraged to apply (please upload a doctor's letter confirming your disability).
• Upload certified copy of Matric certificate (not statement of results) and ID (Copies should not be older than 3 months).

What you'll need:

• Be a South African citizen between the ages of 18 and 30 years.
• Be available from 01 February 2026 to 31 January 2027.
• Be able to commute to the workplace on your own.
• Must not be studying (part-time or full-time) at a tertiary level during the duration of the Learnership.
• Must not have completed the same Learnership previously.

Duties & Responsibilities

• Attend classroom activities and practical on-the-job training as well as carry out functions in line with the Learnership as required by Momentum Metropolitan.
• Acquire knowledge of company products, policies, and procedures in order to be successful at on-the-job training activities.
• Compile a Portfolio of Evidence for submission to Sector Education and Training Authority (SETA).
• Complete log books for work-based learning.
• Complete formative and summative assessments and achieve the required level.
• Demonstrate skills in using the company's systems and understanding operational processes.
• Conduct yourself as an employee of Momentum Metropolitan and display the MMH values.
• Demonstrate commitment to working within the medical scheme industry
• Pass the EISA exam.

Competencies

• Demonstrate commitment to working within the medical scheme industry.
• Attention to detail.
• Ability to work under pressure while being client centric at all times.
• Good communication skills with the ability to access and use information.
• Ability to think on one's feet and problem solve.
• Collaboration and inclusiveness.
• Self-management and results-driven.

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Skills Required