Job Description

To provide an efficient and professional interface to all eThekwini residents in relation to services related to water accounts (billing), water, wastewater, storm-water, roads and traffic (engineering fault reporting via a toll free telephone contact point.
Key Responsibility Areas
Ensures that the customer is given accurate information and is satisfied with the service provided.
Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity.
Undertakes the screening of all no water complaints.
Updates the consumer and accounts details on the Billing system with regard to terminations and transfers.
Authorises reconnection of water services on receipt of full payment.
Follows up on electronic payments to banks and third party agencies.
Follows up on queries referred to meter shop, meter audit division.
Undertakes the adjustments of accounts.
Competencies
Written communication
Oral communication
Attention to detail
Ethics and professionalism
Organisational awareness
Problem solving
Use of technology
Communication
Resilience
Learning orientation
Team orientation
Coaching and mentoring
Essential Requirements
Grade 12 (NQF Level 4) or equivalent.
2 Years relevant experience.
Preferred Requirements
Grade 12 (NQF Level 4) or equivalent and an Administrative certificate.
3 Years relevant experience.
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Other Allowances N/A
Pension Fund Yes
Remuneration R 232 438.20 / R 301 728.48 p.a
13th Cheque Yes
Contact Name HUMAN CAPITAL
Contact Telephone 031 311 8779

Skills Required