Contact Centre Agents
Job Description
We are looking for a Call Center Representatives that will be the liaison between our company and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
key responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Requirements:
High school Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability.
Contact Via WhatsApp. 0640168612
Job Type: Permanent
Work Location: In person
Job Type: Permanent
Work Location: In person
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Job Detail
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Job IdJD1597633
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned