Contact Centre Agent: Mkopa
Job Description
SUMMARY:
Based in Randburg
Shifts between 07:00 am- 21:00 pm
Working from Monday to Monday including public holidays- 45 hours week schedule
xc3x82
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through inbound calls and p...
POSITION INFO:
Based in Randburg
Shifts between 07:00 am- 21:00 pm
Working from Monday to Monday including public holidays- 45 hours week schedule
xc3x82
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main Responsibilities will include but will not be limited to :
- Must be able to communicate with customers professionally and articulately.
Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
Exercise appropriate soft skills when dealing with difficult customers.
Ensure correct listening skills and probing techniques are used to establish relevant information.
Be able to effectively communicate with the team leader and team members.
To ensure that every day query is logged accordingly.
Ensure that customers are informed as to the progress of queries logged but not resolved.
Ensure that the customers are called and the resolution is confirmed before queries are closed.
Ensure that progress of every query logged is monitor
KNOWLEDGE AND SKILLS:
- Good communication skills verbally and written in English.
- Must be able to display proven computer literacy
- Able to work under pressure
- Goal driven
- Ability to work with little supervision
- Contact Centre skills training
- Call handling skills
- Telephone etiquette skills
- Understanding of website navigation functionalities, technology savvy
- 6 months experience in an Outbound sales Contact Centre environment;
- Grade 12
- At least 2 yearsxc3xa2xe2x82xacxe2x84xa2 relevant experience, preferably in sales / financial industry / Retail industry .
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Job Detail
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Job IdJD1400129
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRandburg, Johannesburg, South Africa
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EducationNot mentioned