Contact Centre Agent
Bedfordview, GP, ZA, South Africa
Job Description
PG Glass is looking for someone with short-term claims experience in insurance to provide exceptional customer service, meet KPIs, and handle claims efficiently. The role also involves upselling, resolving complaints, and ensuring compliance with SOPs.
Main job purpose
Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy? so as to ensure the achievement of set Key Performance Indicators.
Main Objective
Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi channel claims handling end to end. Maximise Contact Centre sales by upselling and converting leads to sales in line with the PG Glass Strategy. Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence. Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information. Maintain established and professional networks with key stakeholders so as to ensure business continuity.
Qualification:
Grade 12
Knowledge:
Computer literacy (MS Suite) Customer Service Principles Business Communication Skills (written and verbal) Sales Principles
Skills:
Attention to detail Problem Solving Skills Adaptability/Flexibility Resilience Listening Skills Planning and Organising Team Work Telephony System
Experience:
1-3 Years Contact Centre experience
Job Types: Full-time, Permanent
Work Location: In person
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Job Detail
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Job IdJD1416822
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBedfordview, GP, ZA, South Africa
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EducationNot mentioned