Job Description

We are seeking a

highly organised, administration-focused

and

service-driven Contact Centre Office Administrator

to manage the daily operations . This role is central to ensuring a world-class experience.

The successful candidate will oversee the

full spectrum of office operations

-- from

client engagement

to

administration, facilities coordination

, and

directing cleaning staff

to maintain the highest standards of presentation.

Key responsibilities

Administrative & operational oversight

Perform a wide range of administrative duties to ensure smooth day-to-day centre operations Maintain attendance registers and emergency procedures Reporting Escalate issues to appropriate departments and maintain satisfaction Support staff onboarding and offboarding processes Sales Support

Stock & supplies management

Maintain tight control over centre stock and supplies Prevent misuse and ensure timely restocking Keep accurate inventory records

Compliance & facilities

Ensure the centre complies with internal policies and procedures Oversee maintenance, repairs, and IT issues Coordinate with internal departments for seamless operational flow

Requirements

Minimum qualifications

Grade 12 certificate

Experience and skills

2-4 years' experience in a office administration, or centre operations role Strong administrative and organisational background with proven multitasking ability Strong proficiency in Microsoft Office and Google Suite Proven ability to manage busy operational environments

Advantageous experience

Experience managing staff Experience managing technical equipment Conflict management relationship handling Recruitment

Behavioural competencies

Professional appearance and conduct Exceptional communication skills (verbal and written) Highly organised, proactive, and dependable Strong attention to detail and administrative accuracy Positive, service-oriented mindset Ability to plan, prioritise, and multitask effectively Strong sense of accountability and responsibility
Job Type: Full-time

Pay: From R6000,00 per month

Work Location: In person