Job Description

Job Overview

Business Segment:

Business & Commercial Banking

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Full-time

Job Ref ID:

80169443A-0001

Date Posted:

8/11/2025







To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.



Qualifications

Type of Qualification:

Diploma

Field of Study:

Business Commerce



Experience Required

Service Management

Operations

3-4 years

Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders



3-4 years

Experience in General client services and / or support capability with proficient technical experience.



Additional Information

Behavioural Competencies:

Developing Expertise

Documenting Facts

Embracing Change

Examining Information

Interacting with People

Interpreting Data

Making Decisions

Managing Tasks

Producing Output

Resolving Conflict

Thinking Positively

Upholding Standards

Technical Competencies:

Active Listening

Client Relationship Management

Client Servicing

Coaching and Mentoring Operational Practices

Collaboration

Continuous Improvement

Creative Problem Solving

Query Resolution

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za