Job Description

We are seeking a highly motivated Managed Services Consultant to join our growing team. The ideal candidate will have extensive experience with property management and accounting systems, providing vital support to our delivery team. This role is essential for evaluating clients' environments and ensuring they are properly configured to enable managed service outsourcing functions.
The Consultant will be recognised as an expert in MRI QPM and its best practice application. Utilising expertise in property management, accounts, and consultancy, the Consultant will assist both new and existing clients, enabling the commencement of managed services and supporting the delivery team in resolving any issues that may arise.
ResponsibilitiesAssist with setting up MRI users on client's QPM environments. Review internal issues raised by the delivery team and provide the relevant guidance e.g. if the user is encountering an error message, troubleshoot to understand and find the root cause and liaise with the other departments as necessary e.g. Support, Product Development or App Admin. Act as an internal system administrator for the team to help build & amend custom reports, import templates and workflows. Investigating and resolving issues that prevents the delivery team from carrying out their processes e.g. mail merge generating a blank template. Carry out a system review to understand how QPM is configured and provide a report on items that should be highlighted to the delivery team. Review release notes and highlight areas worth exploring with the dedicated managed services trainer. Identify opportunities for efficiency, automation, and continuous improvement. Assist leadership team with special projects, operating mechanisms, initiatives for the Managed Services organisation. Review client process guides (created by the delivery team) to advise if there are more efficient ways to produce the same output. Be the main liaison between MRI departments i.e. MS, PS, Support, Product etc. Understanding of database schema and how tables are linked together. Ability to configure scheduled tasks and outputs - e.g. Automated demand generation, stakeholder or investor reporting. Assist with UAT testing of new product updates against documented client processes & assisting with managing the upgrade process to keep them current. Understand the impact of integrations, both MRI - SLM, Evolution, Engage, and external - Fixflo, Dwellant etc, with their configuration options that impact Qube PM. Understanding of internal MRI systems for issue tracking - Salesforce, Servicenow, Jira.

Skills and KnowledgeMust have knowledge of QPM, ideally from a technical and configuration perspective. Ideally looking for 5+ years' experience. Ideally have knowledge of best practices of property management and accounting business processes in QPM.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!