Job Description

Job Advert Summary

We're seeking a dedicated individual to provide a supplementary service to the members and to attend to New Business tasks and processes. If you're passionate about delivering top-tier support, we want to hear from you!

Minimum Requirements

A minimum of Grade 12 Qualification. Sound knowledge and understanding of the Medical Aid Industry (New Business and Underwriting). A tertiary qualification would be desirable. Excellent problem solving and decision-making skills. Effective telephone, business communication, writing and administration skills. Must be a strong team player and be able to work under pressure. Computer literacy and exposure to Medical Administration system.

Duties and Responsibilities

Index and allocate all incoming work in New business inbox. Capture new members'/dependants' details on the administration system using application forms to register new members and dependants on the system. Responsible for update and closing of new business workflows. Maintain and update group business register including allocation of incoming tasks. Review application forms to ensure that all relevant information has been obtained. Maintain and update SLA on business register on a daily basis. Quality check and activation of new member applications, on-line applications as well as adding of dependents and new born babies. Follow-ups with regards to new member's applications in all statuses. Answering calls, responding to all written correspondence, and dealing with all enquiries timeously, efficiently, and effectively through to resolution Assist New Business on ad-hoc tasks Rendering professional and quality service to Members, Brokers, and our clients Responsible for Welcome call to new members to welcome them to the scheme and confirm member's information. Quality check and activation of signed underwriting letter. Contact member regarding outstanding information for new members, adding of new dependants and new born applications. Assist underwriting. Behave in alignment with the PPSHA and Team values. Maintain and ensure adherence to Service Levels Agreements * Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate.