Consultant, Contact Centre (merchant Solutions)

Johannesburg, Gauteng, South Africa

Job Description


Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To provide critical client service by executing timely and accurate amendments, updates and any other policy administration to new and current policies in order to facilitate client satisfaction, client retention, cost efficiency and business profitability.

Qualifications

Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric

Experience Required: 3-4 years Experience with servicing insurance (car and home) products. Good experience in customer service and sales experience. Sound knowledge and
understanding of personal lines insurance and underwriting principles.

Additional Information

Behavioral Competencies:

  • Challenging Ideas
  • Checking Details
  • Convincing People
  • Examining Information
  • Following Procedures
  • Making Decisions
  • Meeting Timescales
  • Providing Insights
  • Resolving Conflict
  • Taking Action
  • Team Working
  • Thinking Positively
Technical Competencies:
  • Client Servicing
  • Coaching and Mentoring
  • Quality Assurance
  • Risk Awareness

Standard Bank

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Job Detail

  • Job Id
    JD1275578
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned