Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Contract

Job Ref ID:

80443168A-0001

Date Posted:

9/22/2025







To provide an efficient and technically proficient administrative support function to the Relationship team. Proactively providing a fulfilment based transactional banking service. To support the Client Services Manager in meeting internal and external client expectations by ensuring service levels are maintained. Ensure strict compliance with laid-down policies and procedures within the Risk Management Framework. To also understand the risks associated with the handling of client information



Qualifications



First Degree Banking



Experience Required



Experience using systems such as Customer 1st, CPS, and Mobius to manage client interactions and banking processes.

Minimum of 1-2 years in a customer-facing role, preferably within banking or financial services.

Familiarity with handling client queries across multiple platforms (e.g., phone, email, chat).

Demonstrated ability to resolve customer issues efficiently and escalate when necessary.

Exposure to Salesforce or similar CRM tools is advantageous.

Additional Information

Behavioural Competencies:

Checking Things

Developing Expertise

Embracing Change

Following Procedures

Inviting Feedback

Managing Tasks

Producing Output

Pursuing Goals

Seizing Opportunities

Team Working

Thinking Positively

Upholding Standards

Technical Competencies:

Banking Process & Procedures

Client Servicing

Processing

Product Knowledge (Consumer Banking)

Query Resolution

Verbal Communication

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za