Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

Job Type:

Full-time

Job Ref ID:

80270840A-0001

Date Posted:

9/23/2025







To consistently and pro-actively apply a customer centric approach to effectively manage the claims process in a fair and timely manner with quality output and exceptional productivity and effectively capture and manage claims while proactively and constantly providing updates to customers.



Qualifications

Type of Qualification:

Diploma

Field of Study:

Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification



Experience Required

2-3 years insurance claims experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product.



Additional Information

Behavioural Competencies:

Ability to work under pressure, resilient, flexible and responsive to change.

Have consistent customer centric ethic and highly persuasive

Must be accurate and analytical

Ability to comprehend technical matters

Be decisive, assertive and confident

Must be fair and ethical

High integrity level, reliable, pro-active, responsible and a team player

Be punctual and target driven

Technical Competencies:

Risk management awareness and understanding

Client Retention

Client Servicing

Client Value Propositions

Insurance Principles

Insurance Products & Services

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za