Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, Western Cape, Somerset West, Shop 1, Somerset Mall, Value Ring Road

Job Type:

Full-time

Job Ref ID:

80445876A-0001

Date Posted:

9/30/2025







To attend to all cash and forex-related matters (e.g. walk-in customers, ATMs), forming an accurate assessment and understanding of customer demand in order to act on it in a manner that consistently delivers excellent client experience and meets all laid down requirements.

Key Responsibilities:

Deliver efficient and accurate service in all cash and foreign exchange transactions, ensuring compliance with bank policies and regulatory requirements.

Manage and reconcile branch and ATM cash holdings, including replenishment, troubleshooting and adherence to South African Reserve Bank guidelines.

Identify customer needs, provide tailored forex solutions, and escalate transactions exceeding prescribed limits where required.

Maintain accurate transaction records, reports and documentation, while actively contributing to risk management and compliance with AML and KYC protocols.

Qualifications

Advanced Certificate or National Diploma in Business, Commerce, or a related field (NQF Level 6 FAIS-recognised qualification)

Required Experience:

3-4 years branch banking experience with strong knowledge of cash handling procedures.

Proven experience in foreign exchange transactions and adherence to exchange control requirements.

Experience in managing bulk cash, ATMs and related operational processes.

Knowledge of regulatory and compliance requirements relating to cash and forex handling.

Exposure to client engagement and resolving queries in a frontline banking environment.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches and Following Procedures

Articulating Information and Understanding People

Examining Information and Providing Insights

Exploring Possibilities and Generating Ideas

Making Decisions and Managing Tasks

Producing Output and Upholding Standards

Technical Competencies:

Application and Submission Verification (Business Banking)

Banking Processes and Procedures

Customer Acceptance and Review (Retail Banking)

Customer Understanding (Retail Banking)

Processing

Product Knowledge (Retail Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za