Consultant, Accounts Management
Job Description
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.
Qualifications
Type of Qualification: Matric and NQF level 5 and above
Field of Study: Banking
Experience Required
Credit Risk - BCB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience - early, late and legal collections in Cheque, Loan and Card collections.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Establishing Rapport
- Exploring Possibilities
- Following Procedures
- Interpreting Data
- Showing Composure
- Taking Action
- Active Listening
- Contact Centre Customer Relationship Management
- Negotiation Skills
- Query Resolution
- Telephone Caller Handling
- Verbal Communication
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
Skills Required
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1507302
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, Gauteng, South Africa
-
EducationNot mentioned