Job Description

Background and context
Tiko Africa is a non-profit organization founded in 2014, dedicated to empowering adolescents and young people (AYP) aged 15-24 in low-income communities. Tiko's programme focuses on improving the sexual and reproductive health (SRH) of adolescent girls and young women (AGYW) in Sub-Saharan Africa, addressing the "Triple Threat" of early pregnancy, HIV, and sexual and gender-based violence (SGBV).
In South Africa, Tiko operates in Gauteng Province, including Ekurhuleni, Tshwane, Johannesburg, and the Sedibeng District (Emfuleni). Tiko works through established ecosystems of partners, including public and private healthcare providers and community-based organizations (CBOs) responsible for demand generation. Through these partnerships, Tiko supports adolescents and young people to access high-quality SRH, mental health, and menstrual hygiene services.
Given Tiko's data-driven service delivery model, the integrity, accuracy, and reliability of programmatic data are critical to effective decision-making, reporting, and accountability. To ensure continued data quality across its South Africa operations, Tiko seeks a qualified consultant to conduct systematic RDQAs and support Strategic Data Review Sessions at Tiko-participating health facilities in Gauteng Province.
Scope of Work * The consultant will independently conduct routine data quality audits at Tiko-participating health facilities. Key activities include:

• Extract and tally data from facility records.
• Compare reported data on the Tiko platform against primary source registers.
• Identify system gaps leading to underreporting/overreporting of AYP data and provide actionable recommendations to Tiko's Program team.
• Document key process observations and facility capacity gaps
• Gather information on contextual factors (donor funding shifts, new health policies) that may impact data quality or service delivery
• Identifying the root causes of discrepancies (e.g., staff attitude, stock-outs, misunderstanding of the Tiko app, transcription errors, or intentional data falsification). Findings must be triangulated, and observations and action points must be developed collaboratively with facility staff.
• Reporting: Submitting compiled raw data and clean datasets, along with a detailed Comparative Checks Report documenting all variances, root causes, and recommended corrective actions.
• Follow-Up: Conduct post-RDQA checks to ensure all action points are addressed
• Support for Facility Data Review Sessions: The consultant will support Tiko in executing quarterly Facility Data Review Sessions, which focus on strategic performance deep-dives. These sessions will involve facility in-charges, providers, data personnel, mobilizers (YAPs), and Tiko staff, to foster ownership and close the data-use feedback loop. The consultant will present performance trends (before/after analysis), demand generation trends, and Quality Assurance (QA) findings, explicitly linking any data discrepancies to the Facility Improvement Plan (FIP) to highlight potential financial and reputational implications. Each session will cover the previous six months' performance and track progress on agreed strategic goals.

Objectives of the Routine Data Quality Audits (RDQAs) * Data Authenticity: Rigorously verify the accuracy of reported data against national HMIS tools.

• Adaptive Implementation: Leverage Facility Data Review Sessions to go beyond compliance, identify gaps, and drive continuous performance improvements.
• Accountability: Ensure that all previous action points are fully addressed before the start of each new audit cycle.

Methodology * Quantitative: Physical verification of registers (RDQA)

• Data Triangulation (System Cross-Referencing): Conducting a three-way comparison of data points to ensure consistency across all reporting levels: Tiko Platform Data, Facility Source Documents (Primary Registers), National Health Information System (DHIS/Tier.Net)
• Qualitative: Root cause analysis interviews
• Follow-up and gap closure: Ensure that issues from previous RDQAs have been addressed and gaps closed
• Participatory: Facilitation of Data Review Sessions to discuss findings and demand generation trends without conducting new counts

Deliverables
The timelines below reflect the monthly operational cycle for Q1 2026, which feeds into Tiko's quarterly learning and reporting routines
Activity: Project Inception. Time Frame: Mar 05, 2026.
Deliverable: Inception Report (.ppt slide deck) including team structure, work plan, risk matrix, and proposed timelines
Activity: Monthly RDQAs & Follow-ups. Time Frame: By the 25th of every month.
Deliverable: * Final Cleaned Dataset (Tiko RDQA tools).

• Individual Facility Reports (Variances & Root Causes).
• Action Point Tracker: A specific status report detailing which action points from the previous month are "Closed," "Pending," or "Overdue," with evidence of resolution.

Activity: Quarterly Data Review. Time Frame: Quarterly.
Deliverable:

• Facility Data Review Report: A summary of the deep-dive sessions, documenting the attendees, the performance trends discussed, and the specific commitments made

Activity: Systemic Analysis. Time Frame: Quarterly
Deliverable:

• Strategic Insights Report: Aggregated evidence of cross-division patterns and systemic gaps requiring high-level Tiko intervention.

Technical Requirements
We are looking for a consultant with the following skills and qualifications: * Demonstrable experience in health data auditing, compliance monitoring, or forensic auditing in South Africa (Gauteng: Ekurhuleni, Tshwane, Johannesburg, Sedibeng).

• Must demonstrate a strong local presence (e.g., be based in or have staff located in) the specific region(s) they are applying to cover, Gauteng Province.
• In-depth knowledge of South African National Health reporting tools (PHC Comprehensive Tick Register, HTS Register) and experience navigating private facility contexts.
• Submission of a detailed activity plan, CVs of proposed key staff, and client references
• Familiarity with digital data collection tools (e.g., KoboToolbox, ODK, or SurveyCTO)
• Have access to South Africa's reporting systems (

, DHIS2) * A willingness to work with other technology systems that Tiko uses
Evaluation Criteria

• Technical proposal (80%)
• Budget: Value for Money (20%)

Skills Required