Job Description

Conference & Banqueting Manager - KZNFull job descriptionQualificationsxc2xb7 Matric CertificateGeneral education related to hospitalityExperience:xc2xb7 At least 5 yearsxe2x80x99 experience within the hospitality industry.xc2xb7 Proficiency in MS Office - Word, Excel & Outlook, Restaurant management software, POSxc2xb7 Skillful in project / task planningBanqueting Operationsxc2xb7 Check duty rosters daily in allocated areas, ensure coverage and monitor timekeeping and absenteeismxc2xb7 To take clients on on-site inspection to venues and attend food tasting when required.xc2xb7 To ensure a prompt, courteous response and to follow up on all enquiries.To ensure that once a booking is confirmed, that all details and requirements requested by the customer has been noted using a check list to ensure correct staff turnover and sufficient supplies are planned for.xc2xb7 Ensure that the all relevant departments receive the correct information pertaining to each event in order to ensure correct billing.Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.xc2xb7 Ensure that banqueting staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.xc2xb7 Ensure that the restaurant is clean and well maintained, that table appointments, including flower arrangements are impeccable.xc2xb7 To ensure effective briefing of waiting staff before the function commences in liaison with the F&B Manager.xc2xb7 To ensure that waiting and bar staff know the limit of the open bar and that this is not exceeded.xc2xb7 Ensure that food and beverage orders are executed promptly and that they comply with the required standards.xc2xb7 Ensure that an effective table reservation system is in operation.xc2xb7 Ensure that company and statutory hygiene standards are maintained in all areas.Front Office Operationsxc2xb7 To ensure that all Front of House staff are correctly and smartly dressed at all timesxc2xb7 To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.xc2xb7 Effectively conclude face to face meetings with all staff that are under your managementxc2xb7 Ensuring that guests receive welcoming and are informed about productsxc2xb7 Deal with complaint escalated promptly and calm down irate customersxc2xb7 Monitor local reservations and ensure they are accurately booked on the systemxc2xb7 To ensure effective and speedy check in-out facilitiesxc2xb7 To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.xc2xb7 Print special arrivals list in morning and together with GM review arriving guests.xc2xb7 Deal with Debtors accounts and statements.Stock Controlxc2xb7 Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems in conjunction with the F&B department.xc2xb7 Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments.xc2xb7 OE Stock countsxc2xb7 Taking responsibility for the sales and marketing of the Function and Wedding center, including pricing, promotions and promotional materials, image and brand and profile.xc2xb7 To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.xc2xb7 To prepare and submit on the real information necessary for budgeting purposes, timeously and accurately.xc2xb7 To ensure that surplus equipment and supplies is removed once the function is over and stored correctly.xc2xb7 To stock take regularly against the inventory to ensure minimum loses.xc2xb7 To ensure strict security for all areas and inventory under your control / management.xc2xb7 To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation.Event Management and Administrationxc2xb7 Effectively participate in face to face meetings with all staff involved in banqueting events.xc2xb7 Assisting with completing banqueting requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with companyxc2xb4s instructions.xc2xb7 Responsible for the overall implements, consumptions of all banqueting polices and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.xc2xb7 Responsible for the propertyxe2x80x99s entertainment program plan and execution.xc2xb7 Costing of wedding packages and negotiating with clients to seal the deal.xc2xb7 Work with committees to develop and monitor timelines and deadlines related to all aspects of events.xc2xb7 Work with committees to develop a program for events including speakers, topics and time.xc2xb7 To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation.xc2xb7 Perform other duties which are requested by the company.Job Type: Full-timeSalary: R15 000,00 - R19 000,00 per monthExperience:Hospitality Industry: 5 years (Required)Ability to Commute:Jozini, KwaZulu-Natal (Required)Ability to Relocate:Jozini, KwaZulu-Natal: Relocate before starting work (Required)

JTJ Group