Concierge

Western Cape, South Africa

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Job Summary
Key Responsibilities:

Welcome and assist guests in a warm, professional manner
Provide information about hotel services, amenities, and local attractions
Make reservations for restaurants, events, transportation, and tours
Assist with directions, maps, and local area information
Arrange for special guest requests such as flowers, gifts, or room upgrades
Maintain up-to-date knowledge of current events, entertainment options, and local hotspots
Handle guest concerns or complaints promptly and effectively
Coordinate with front office, housekeeping, and other departments to ensure seamless service
Maintain detailed records of guest preferences and special requests

Requirements:

Previous experience in a concierge, front desk, or guest services role in a hotel environment
Excellent knowledge of the local area (restaurants, events, tourist attractions, transport)
Strong communication and interpersonal skills
Impeccable grooming and a professional appearance
Problem-solving skills and the ability to think quickly under pressure
Fluency in English; additional languages are a plus
Proficiency in computer systems and reservation platforms
High school diploma or equivalent; hospitality qualification preferred

Morea House
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