Concierge (unicare Bellville)

Bellville, Cape Town, South Africa

Job Description

Are you passionate about customer service and interested in an exciting opportunity? Unicare is looking for a Concierge to join the Dispensary Support Department. This role will be based in the 24HR Pharmacy in Bellville, Cape Town.
Job description
Job Objectives

  • To assist and direct customers to the correct queue for prescription or over-the-counter (OTC) medication.
  • To assist customers with opening customer profiles, linking their Clicks ClubCard, and updating customer information when required.
  • To manage the handout counter by removing buzzers and ensuring there is always a pharmacist available to sign out medication.
  • To direct customers to the coffee shop or seating area while waiting for medication.
  • To provide special assistance to elderly, disabled, or mobility-impaired customers by directing them to the seating counter and notifying an assistant or pharmacist.
  • To answer incoming telephone calls and take messages when pharmacists are unavailable.
  • To collect and remove empty containers and ensure they are taken to the back area.
  • To collect all signed-out parcels from the handout counter.
  • To check parcels for blister packs, deliveries, and calling requirements.
  • To record calling parcels in the calling book and ensure customers sign upon collection of medication.
  • To ensure parcels are rung up by the cashier on the relevant account and placed in the designated crate for hospital driver collection.
  • To scan, label, and file paperwork and script copies accurately.
  • To ensure pharmacist and assistant nameplates are correctly displayed and updated according to shift changes.
  • To check stationery levels daily for both day and night shifts.
  • To ensure all workstations are sanitised and maintained to hygiene standards.
  • To uphold high standards of customer service at all times.
Minimum requirements
Education and Experience:
  • Essential: Grade 12
  • Previous pharmacy, retail, sales or customer service experience in a customer facing role within a pharmacy/retail store operations environment (essential)
Job related knowledge and skills:
  • Pharmacy/Retail background
  • Knowledge of customer service excellence
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Numeracy skills
  • Selling skills
  • Merchandising skills
Competencies:
Essential:
  • Following instructions and procedures
  • Delivering Results and Meeting Customer Expectations
  • Working with people
  • Coping with Pressures and Setbacks
This role is expected to work shifts as per the roster.

Skills Required

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Job Detail

  • Job Id
    JD1650441
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bellville, Cape Town, South Africa
  • Education
    Not mentioned