Job Description

Job Summary ? Concierge - Luxury Boutique Hotel | Franschhoek ? Location: Franschhoek ? Role Type: Full-time ? Package: Negotiable, depending on experience Kendrick Recruitment is seeking an experienced and service-driven Concierge to join a prestigious luxury boutique hotel in the heart of Franschhoek. This role is ideal for a professional with exceptional local knowledge, a polished demeanour, and a passion for delivering personalised guest experiences . Key Responsibilities: Provide guests with detailed information and recommendations on local attractions, dining, and activities Arrange transportation; restaurant bookings, tours, and other guest requests efficiently and discreetly Coordinate with all departments to ensure seamless service and guest satisfaction Anticipate guest needs and go above and beyond to exceed expectations Maintain up-to-date knowledge of hotel facilities, services, and local events Uphold the highest standards of professionalism; courtesy, and confidentiality at all times Requirements & Qualifications: Previous experience in a concierge or guest relations role within a luxury hospitality environment Strong local area knowledge ; particularly of Franschhoek and surrounding Winelands Excellent communication and organisational skills Proficiency in reservation systems and Microsoft Office Suite Professional appearance and the ability to remain composed under pressure What Is On Offer: Opportunity to join a world-class luxury property in Franschhoek Supportive and dynamic team environment Career growth and development in luxury hospitality Chance to create memorable guest experiences in one of South Africa's most celebrated destinations
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