Job Description

Duties/Pligte

• Researching, configuring and setting up hardware according to standards and guidelines;
• Installing and configuring drivers and software according to standards and guidelines;
• Performing regular updates according to security regulations to ensure that equipment performs optimally, data privacy is maintained and devices are protected from attacks;
• Troubleshooting device failures or bugs and providing solutions to restore functionality;
• Keeping accurate records of repairs and solutions for future reference;
• Maintaining procedures for call logging, reporting and self-help guides;
• Offering timely technical support, both remote and onsite, and teaching users how to optimally utilise their devices;
• Detecting and removing malware and viruses and assisting with cyber security incidents;
• Providing consultation to users in terms of technical specifications and procedures for e-waste removal;
• Offering technical support to set up and configure mobile devices;
• Configuring new equipment with the User State Migration Tool (USMT) (profile setup, data transfer, third party software and printer configurations).

• Navorsing, konfigurasie en opstelling van hardeware volgens standaarde en riglyne;
• Installasie en konfigurasie van drywers en sagteware volgens standaarde en riglyne;
• Gereelde opdaterings volgens sekuriteitsregulasies om te verseker dat rekenaartoerusting optimaal funksioneer, dataprivaatheid gehandhaaf word en toerusting teen kuberaanvalle beskerm is;
• Foutopsporing van rekenaartoerusting en oplossings om funksionaliteit te herstel;
• Akkurate rekordhouding van herstelwerk vir latere verwysing;
• Onderhou prosedures vir die aanteken van versoeke, verslaglewering en selfhelp-gidse;
• Tydige tegniese ondersteuning, beide op-perseel en af-kampus, en leer gebruikers hoe om rekenaars optimaal te gebruik;
• Opspoor en verwyder van malware en virusse, en verleen bystand tydens kubersekuriteit-insidente;
• Konsultasie met gebruikers oor tegniese spesifikasies en prosedures vir die verwydering van e-afval;
• Voorsien tegniese ondersteuning vir die opstel en konfigurasie van mobiele toestelle;
• Konfigurasie van nuwe toerusting deur middel van die User State Migration Tool (USMT) (profielopstelling, data oordrag, derdeparty-sagteware en drukkerkonfigurasies).

Job Requirements/Pos Vereistes

• A two-year diploma in IT or a related field;
• At least two years' experience as a computer technician or desktop support specialist;
• A sound understanding of the Windows operations systems and Microsoft Office applications;
• A fundamental understanding of Apple's hardware and software;
• A fundamental understanding of computer equipment and IT components;
• Knowledge of a ticketing system;
• Good problem-solving and listening skills;
• Strong written and verbal communication skills in English;
• Excellent written and administrative skills;
• Skilled in working with people, must be patient and have the ability to deliver excellent customer service;
• The ability to work unsupervised in a stressful, dynamic environment;
• The ability to work and collaborate in cross-functional teams.

Candidates short-listed for this position will be required to complete a technical test.

• `n Twee-jaar diploma in IT of `n verwante veld;
• Minstens twee jaar se ervaring as rekenaartegnikus of as ondersteuningspesialis;
• Grondige kennis van die Windows-bedryfstelsels en Microsoft Office-toepassings;
• Grondige kennis van Apple se hardeware en sagterware;
• Deeglike begrip van rekenaartoerusting en IT-komponente;
• Kennis van `n werkkaartstelsel;
• Goeie probleemoplossing- en luistervaardighede;
• Goeie skriftelike en mondelinge kommunikasievaardighede in Engels;
• Uitstekende skriftelike en administratiewe vaardighede;
• Moet met mense kan werk, geduldig wees en goeie klixc3xabntediens kan lewer;
• Die vermoxc3xab om sonder toesig en onder druk in 'n dinamiese omgewing te kan werk;
• Die vermoxc3xab om in kruis-funksionele spanne saam te kan werk.

Daar sal van kandidate wat die kortlys haal verwag word om `n tegniese toets af te lxc3xaa.

Recommendation/Aanbeveling

• Knowledge of trends and life cycles of operating systems and software, as well as licensing usage rights;
• Knowledge of core ITIL processes of service requests, incident-, problem- and change management;
• Knowledge of data en security protocols;
• Good time management and organising skills;
• Strong written and verbal communication skills in Afrikaans;
• The ability to learn quickly and adapt.

• Kennis van tendense en lewensiklusse van bedryfstelsels en sagteware, sowel as lisensie-gebruiksregte;
• Kennis van kern ITIL diensprosesse rakende versoek-, insident-, probleem- en veranderingsbestuur;
• Kennis van data- en sekuriteitsprotokolle;
• Goeie tydsbestuur- en organisatoriese vaardighede;
• Goeie skriftelike en mondelinge kommunikasievaardighede in Afrikaans;
• Die vermoxc3xab om vining te leer en aan te pas.