Develop a deep understanding of our customer businesses, and effectively market production capabilities and service offering.
Effectively handle the complete customer portfolio, which includes, but is not limited to, follow up on returns, queries and coordination, and/or reworks.
Liaise and negotiate with customers to finalize order, lead times, and payment terms.
Project management and project planning.
Prepare jobs for manufacturing, which includes, but is not limited to, all order information, all customer information and all customer requirements including material specification, material finish, dimensions, and planned labor activities.
Provide continuous and proactive feedback to customers.
Liaise with production on manufacturing capabilities and methods, and innovate new methods and processes.
Strategic planning for customer retention and sales growth.
Plan strategic customer visits, and support marketing activities.
Knowledge & Skills Required:
Advanced computer literacy
Ability to interpret complex manufacturing drawings
Problem solving skills
Time management skills
Good interpersonal relational skills
Ability to function well in a high pressure environment
Qualification & Experience Required:
BTech or BEng Mechanical Engineering
0 to 2 years relevant experience in a manufacturing environment
Mecad Systems
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