Job Description

ROLE PURPOSE

To implement and manage an integrated Management solutions for Clients in accordance with the SLA and Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives

MAIN OUTPUTS

Responsible for driving integrated services and strategy for the Client Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA) Implementation of an effective HSE, Quality & Risk Management system in accordance with Client needs Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained Provide monthly horizontal feedback and variance explanations Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered Manage back to back SLA agreements with suppliers and contractors Monitor service providers' (contractors) performance and effect corrective action on any deviations to the SLA Demonstrate and instill effective adherence to processes on infrastructure maintenance Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions Provide monthly reports and feedback on continued compliance to the SLA Building strategic relationships both internally and externally Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure Implement cleaner work schedules and evaluate and manage performance; Control and management of Company assets Manage direct expenses and overheads, and all factors affecting the profitable performance of the complex Achieve monthly non contractual revenue targets and ensure up selling on existing services

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements

:National Diploma/Degree: Property Management, Project Management, Operations Management or related formal qualification SAFMA Certified facilities Supervisor Matric (Senior Certificate) Valid SA Driver's License 5yrs relevant experience in CRM, Property Management & Financial Management CRM, Property Management & Financial Management MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level),PRP Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

Initiative/Proactivity Deadline Driven & Highly Motivated Stress Tolerant Excellent Written Communication Supervisory Skills Subordinates Capacity Building Customer Focus Negotiation Skills Analytical Skills Planning/Scheduling/Objective Setting Teamwork & Partnering Relationship Building Interactive Reasoning * Excellent Oral Communication