Job Description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To provide efficient administrative and operational support in the co-ordination, preparation, and distribution of complementary product packs.

Requirements

Matric
2 - 3 years of client service and administration experience
Good writing and communication skills
Good understanding of the industry would be an advantage
Knowledge of Oracle System would be an advantage
Proficiency in Microsoft Office is essential

Duties & Responsibilities

Compile complementary product packs and prepare for distribution via courier partner
Record queries and interactions on the workflow system as required
Liaise with other departments to resolve queries
Liaise with clients (telephonically and via written correspondence) for gathering information and handling queries
Liaise with courier partner regarding the delivery of packs
Manage work volumes in line with Service Level Agreements (SLAs) and ensure these are maintained
Respond timeously to escalations regarding complementary product packs
Stock control and stats recording
Any additional ad hoc functions that may be required from time to time

Competencies

Examining InformationTo provide efficient administrative and operational support in the coordination, preparation, and distribution of complementary product packs.
Producing Output
Checking Things
Managing Tasks
Meeting Timescales
Taking Action
Following Procedures
* Team Working