Community Moderator And Engagement Specialist (global Remote | Saas)

Cape Town, WC, ZA, South Africa

Job Description

Where Good Vibes Meet Growth Create Spaces People Actually Want to Be In.




You know that magic moment when a community goes from meh to alive with energy?

That's what we want you to create.




This isn't just moderating. This is

creating connection

, sparking conversations, and designing experiences that keep people coming back for more.

If you see beyond likes and know how to build real belonging, keep scrolling. This one's yours.



Why This Role Builds More Than Likes



Our PassionFighter communities are the heartbeat of Passion.io.

Public groups are our front door, creating buzz, credibility, and new customers. Private groups? That's where the magic deepens - delivering a VIP creator experience.


You'll be the person who makes both spaces thrive. Think: sparking energy, driving meaningful interactions, celebrating wins, and

making creators feel unstoppable.

???

Your Day-to-Day (aka how you'll make the magic happen)

Keep conversations

flowing

- moderating discussions, threads, and live chats Create a

positive, motivating vibe

where every member feels

seen

Provide

quick answers

to product questions, escalating the

tricky stuff

when needed Drop

resources, tips, and opportunities

to support members (and

nudge leads

) Partner with Marketing and Product to run c

ampaigns, launches, and events

Design and host

challenges, competitions, and gamified experiences

Turn member

wins into celebrations

the whole community feels Track

engagement and sentiment

, then

act on

insights

Build relationships with i

nfluencers, advocates, and superfans

Organize v

irtual events and meetups

people actually want to attend

Requirements



Your Starter Pack for Success



2+ years

managing large online communities (

5,000+ members

)

Project management chops

Hands-on with

community platforms and social tools

Experience creating and enforcing

community guidelines

Fluent in

engagement metrics

and community health reporting Comfortable handling

product support Q's

in-community

Killer communication skills:

positive, clear, and proactive

Flexibility for some North American and EU time zone overlap is required to keep the community thriving globally ?



Bonus XP (#LevelUps That Impress Us)



? You've built

measurable engagement strategies

? Know how to

drive revenue through community channels

? Experience in

marketing, business, or coaching

spaces ?

Gamification and challenge design

is your playground ? Hosted or run

online events / meetups

? Grown strong partnerships with

advocates or influencers


Your Community Mojo (what makes you you) ?



Blend

data smarts and people smarts

Proactive

: solving little issues before they go big A natural

connector and culture builder

Stay

cool under pressure

and keep conversations

positive

Customer-first mindset, always

Think

creatively

- gamifying, energizing, innovating

Benefits



?? The Passion.io Experience: What We Do & How We Work





At Passion.io, we're on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets

15,000+ creators

launch apps and teach their passion. Over

200,000 users

(and counting!) are learning through the apps they've built.


We're a

remote-first crew

spread across the globe, passionate about the creator economy, rapid growth, and building tools that

change lives.



Here's what makes working with us, well... kinda awesome




Remote-First

- Work from anywhere in the world!

??

Global Gatherings

- Meet the team in epic locations (Croatia, Portugal, Greece).

Career Growth

- Coaching, training, and conferences on us.

Creative Freedom

- Your ideas matter. Your work makes a real impact.

?

Tech Gear Budget -

Get the setup you need to shine.

?

Time Off That Counts

- 24 paid vacation days + 10 "Celebration Leave" days for the holidays you actually celebrate.

Paid Parental Leave

- Because family first, always.

Your Hiring Journey (aka how we get to know each other) - Simple, Transparent & Engaging:




1??

Let's Connect

- A quick intro chat with Monique, our Sr. Talent Manager, to learn about you and share what makes Passion.io tick

2??

Deep Dive with Jarret (CS Lead)

- Exploring your community experience and how you'd work with our Success team to support creators.


3??

Strategy Spark with Eva (Head of Ops)

- Zooming into your ops and collaboration chops, and how you'd connect across teams

4??

Vision Chat with Olly (Head of Performance Marketing)

- Tying it all together - your experience with public and private communities, and how you'll help us achieve our growth vision.

Ready to Apply?




If your brain is already buzzing with ideas and you're itching to dive in, we want to hear from you!


Slide into our inbox with your application.

Don't just lurk - join the conversation.

Hit "

Apply

" and let's make community magic happen.

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Job Detail

  • Job Id
    JD1491011
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, WC, ZA, South Africa
  • Education
    Not mentioned