Community Manager Mr Price
Durban, KwaZulu-Natal, South Africa
Job Description
Job Category: Marketing
: We're looking for a passionate and creative individual to join our Marketing team as a Community & Customer Care Manager. In this role, you'll be the voice and advocate for our customers, building and nurturing relationships with our online community. Your goal is to create a positive and engaging brand experience, ensuring our customers feel valued and heard.
Responsibilities:
- Monitor and respond to customer queries, feedback, and complaints, escalating where necessary and tracking resolution.
- Track parcel-related queries and follow-up to ensure customer satisfaction.
- Create and curate engaging content that reflects our brand voice and resonates with our audience.
- Foster a positive, inclusive, and safe online environment.
- Identify and build relationships with key community members and influencers.
- Report on community engagement and customer care metrics, providing insights to improve performance.
- Contribute to community engagement strategies that align with brand goals.
- 3-5 years of experience of community management in social media, preferably in the fashion retail space.
- Strong Copywriting and SEO skills preferred
- A degree in Communications, Marketing, Public Relations, or a related field.
- Strong understanding of social media platforms, community tools, and analytics.
- Excellent communication and interpersonal skills.
- A proactive, empathetic, and solutions-oriented mindset.
- Experience managing or mentoring a small team is a plus.
- Familiarity with customer service platforms and content management tools.
Skills Required
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Job Detail
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Job IdJD1608738
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned