Job Description

Listing reference:

woolw_001335

Listing status:

Online

Apply by:

8 October 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Retail Operations

Location:

Cape Town

Contract:

Permanent

EE position:

No

Introduction

Prioritise, coordinate and implement effective communication to stores in line with business strategy and operational priorities. Act as a link between head office and stores. Manage communication platforms within corporate standards, policies and service levels. Working as a team player to align store communications to brand, publishing, IT, business and communication frameworks.

Job description

KEY OUTCOMES

Produce communication that reflects key corporate messages and supports business strategies. Filter, prioritise, gate-keep and manage all communications to stores. Contribute and implement a communication strategy for WW in Africa and Engen. Working as a team player to support and assist all business units to write, edit and publish relevant information to stores and head office if required Manage and maintain MSW & WToday and other communication platforms/ channels/distribution lists. Ensure that information is current, relevant and easy to access at all times. Ensure that all content is appropriate and relevant for communication channel that is used. Design and publish electronic communication collateral. Manage design, production and distribution of printed material. Provide input to commercial and operational calendars and processes in line with activities and capacity in stores. Measure and track effectiveness of store communication. Encourage dialogue and 2-way communication between head office and stores. Manage feedback and distribute to an appropriate audience. Stay abreast of business communication innovation, industry practice, digital communication technology and relevant graphic design tools. Assist leadership teams to organise conferences and workshops and produce content. Manage end-to-end process for gift wrapping as a value-added service to loyal customers. Manage and support Head Office switchboard team. Mentor, lead and coach direct reports. Manage budget to support and deliver store communication objectives.

COMPETENCIES

Proven verbal and written communication skills. Excellent command of English. Other South African languages will be an advantage. Excellent relationship building and networking skills. Effective collaboration and working as a team player with colleagues. Knowledge of stores, product, store operations and processes - passion for retail. Excellent technical communication skills: Excel, MS Word, Powerpoint, desktop publishing and digital and electronic communication packages. Assertive, confident and ability to influence others. Innovative, creative and result orientated. Attention to detail. Excellent planning and organisational skills. Focus on execution, delivery and adhering to deadlines. Judgement and decision-making skills. Able to work accurately under pressure Able to work with different levels in the organisation

OTHER ADVANTAGOUS SKILLS

Degree or diploma in language, media studies, business communication or public relations. An "eye for design" will be an advantage. Retail experience. Technical communication and desk top publishing skills, an understanding of the production process for audio-visual material Experience with web servers and web-based applications Knowledge of HTML coding Understanding of social media, apps, Android and Microsoft environments.

Minimum requirements

Matric Relevant diploma/degree will be advantageous. * 5 years relevant working experience