Job Description

Listing reference:

cartr_000728

Listing status:

Online

Apply by:

28 February 2026

Position summary

Industry:

IT & Internet

Job category:

Market Research and Analysis

Location:

Rosebank

Contract:

Permanent

EE position:

No

Introduction

Are you a strong communicator with a flair for writing and engaging customers across multiple channels? Do you enjoy working in fast-paced sales and customer care environments where clear, effective communication makes a real impact? Karooooo is one of the largest vehicle telematics companies globally. We continuously strive to innovate and deliver optimal solutions for our clients while maintaining a dynamic, start-up culture. As a Communications Specialist, you will play a key role in shaping how we communicate with our customers across digital channels, ensuring consistency, clarity, and a great customer experience.

Job description

Create, review, and optimize client-facing communications across WhatsApp, SMS, email, and call scripts Support sales and customer care teams with clear, engaging, and on-brand messaging Assist with the development of communication templates for B2B and B2C customer journeys Adapt messaging for different audiences, products, and service scenarios (including scheduling and support) Ensure tone, grammar, and messaging consistency across all communication channels Collaborate with internal stakeholders including Sales, Customer Care, and Marketing Update and maintain communication libraries, templates, and scripts Monitor communication effectiveness and suggest improvements

Minimum requirements

National Senior Certificate / Grade 12 (required) Diploma or Degree in Communications, Marketing, English, or a related field (advantageous) 1-3 years' experience in a copywriting, content writing, SEO, marketing, or communications role Strong writing skills with a focus on short-form, conversion-driven messaging Experience working with email, SMS, WhatsApp, or similar customer messaging channels Data-driven mindset with the ability to improve messaging based on performance Strong attention to detail and ability to manage multiple campaigns and priorities Exposure to sales and/or customer service environments (B2B and B2C) Confident, extroverted personality with strong interpersonal skills Ability to work in a fast-paced, operational environment * Solution-oriented mindset with the ability to take ownership of tasks