Job Description

Role Overview

At ICS, we serve the needs of international brokers and insurance firms, specialising in connecting experienced professionals with exciting opportunities in the brokering and insurance sectors. As demand for skilled talent grows, we're building and maintaining a diverse, pre-qualified talent pool to meet our clients' needs quickly and efficiently.

We are currently recruiting to build this pipeline, with an expected turnaround time of approximately 4 to 8 weeks.

As a Commercial Underwriter in our talent pipeline, you will be responsible for delivering high-quality underwriting services to our international market clients when demand arises. You'll play a key role in retaining existing clients and driving new business while maintaining high operational standards.

Core Responsibilities

Financial:

Proactively reduce cancellations and achieve retention targets. Contribute to reducing operational expenses while optimizing underwriting processes.

Client Relations:

Maintain accurate, timely, and professional communication with all stakeholders (clients, brokers, account executives, insurers). Foster long-term relationships to ensure client satisfaction and business growth.

Business Processes:

Adhere to company quality standards and regulatory requirements across various processes including new business, renewals, and endorsements. Analyze client portfolios, request and assess quotes, provide necessary information to clients, and raise premiums as required.

Documentation & Filing:

Ensure all relevant documents are filed electronically and physically for accurate record-keeping. Manage cancellations, ensuring they are processed in line with retention strategies. Raise invoices and request refunds from line managers, filing the appropriate documents electronically and physically.

Refunds & Invoices:

Assist in raising invoices, processing refunds and maintaining accurate financial records.

Client & Team Communication:

Maintain proactive and timely communication with clients and account executives regarding portfolio movements. Meet and exceed productivity targets, contributing to team success and performance improvements.

Minimum Requirements

Qualifications

: Matric or equivalent and FAIS compliant. A relevant Degree or Diploma is advantageous.

Experience

: Minimum 2 years' experience in Short-Term Insurance Commercial Underwriting.

Availability

: Willingness to time-shift to support international brokers.

Technical Setu

p: Dedicated home office environment with a stable, professional workspace and reliable fibre internet connection (minimum 50/50 Mbps; preferably100/100 Mbps).

Location

: Must be a South African citizen and reside in South Africa.

Client Interactio

n: Proven experience engaging directly with clients in a professional capacity.

Communication

: Strong English proficiency, professional presentation, and confidence in verbal communication. A video introduction will be required as part of the application process.
Joining our talent pipeline allows you to be part of an evolving team, where you'll be ready to step in and provide exceptional service to clients in the insurance market as soon as demand arises.

Job Types: Full-time, Permanent, Graduate

Pay: R18000,00 - R25000,00 per month

Application Question(s):

Are you a South African Citizen or have a valid working permit? When would you be available to start if selected? Please provide your notice period. What is your expected Cost to Company per month for this role?
Experience:

Commercial Underwriting in Short Term Insurance: 1 year (Required)
License/Certification:

FAIS Qualification (Required)
Work Location: Remote