Job Description

The role of the commercial underwriter is to provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.

Role Purpose
Provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.
Financial:

• Take appropriate action to minimise cancellations
• Ensure retention targets are met

Client:

• Ensure that all stakeholder (e.g. clients, AE's, insurers) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets

Business Processes:
Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to):

• General Enquiries such as but not limited to cover, products, processes etc
• New Business, Renewals, Endorsements and Re-broke

Cancellations * Ensure productivity targets are met

• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Keep accurate record of own activities

Learning and Growth:

• Live the RBS values
• Ensure continuous self-development
• Ensure objectives of own development plans are achieved
• Ensure productivity and quality assurance targets are met

Job Requirements
Minimum Qualifications and Skills:

• RE5
• FAIS Compliant (credits and/or full qualification)
• Excellent communication skills
• Excellent customer services skills
• Attention to detail

Minimum Experience:

• a minimum of 3 years' experience as a Commercial Lines Underwriter (medium to large Commercial)
• a minimum of 3 years experience at a Short Term insurance brokerage

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Skills Required