Job Description

Recommended Qualifications:
Matric, FAIS Compliant (Full Short Term Insurance Qualification at NQF level 4 or higher)
Successfully Completed RE 1/5
Minimum five years relevant work experience in Short Term Insurance
Competencies Required to Perform Outputs and Roles Associated with these Outputs:
Ability to function independently and under pressure;
Assertiveness;
Continuous Learning;
Commitment;
Customer Driven;
Excellent Communication skills;
Flexible and Adaptable to change;
Goal oriented;
High attention to detail;
Honesty, Integrity and Ethical Behaviour;
Results oriented;
Self-Starter / Proactive / Ability to use own initiative;
Team player.
Securing New Business:
Capture and collate client and risk details received from Sales;
Binder Insurers: Quote and underwrite in line with Insurer Underwriting Guide and mandates;
Other Insures: Approach market for quotes;
Provide Sales with quotes and comparison from Insurers;
Ensure all FAIS documents are completed by Client and Sales;
On confirmations from client / sales arrange cover with Insurer;
Process policy documents raise debits where applicable;
New business pack to be emailed to AE / Client. Where applicable: New Business packs to be printed and bound for delivery to client by AE;
Total turnaround time 72 hours (3 working days).
Renewals:
Renewal listing, claims experience and loss ratio will be provided 12 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)
Check to see if all relevant FAIS documents are on file;
Review the latest record of advice on the policy;
Review correctness of cover and insured details on policy ;
Send the renewal comparison and schedule to the insurer for review and sign off (Commercial Only);
Obtain / Negotiate terms with insurers (Domestic Insurer collect policies and anything wide of mandate / Commercial All policies with insurer terms wide of automated rule set);
Binder Insurers: Renew in line with Insurer Underwriting Guide and mandates;
Assist AE with market exercise where necessary complete comparison;
Confirm renewal discussion with client to AE or vice-versa Underwriter to be reduced to in writing;
Lay off cover with Insurer (Commercial);
Process policy documents raise debits where applicable ensuring debit is raised in correct financial period;
Send renewal to client (copying in AE) or Complete pack to AE for delivery Domestic and Commercial;
Total turnaround time 72 hours (3 working days).
Domestic:
Domestic Renewals to be prepped by the renewal team from prepping to sending to client ensuring all
relevant documents are attached. Where applicable, to discuss with relevant Underwriter / AE.
Commercial:
Commercial Renewals to be prepped by renewal team renewal team to send complete renewal pack, with quotes, outstanding documentation and advises regarding corrections or changes, and possible upselling opportunities to portfolio underwriter. Portfolio underwriter to check and then send on to AE and discuss
Confirmations:
Cover confirmation to be processed immediately copy to AE, client and Insurer (Insurer: Commercial only);
Diarise if there is outstanding information;
Process amendment directly if all information available;
Turnaround time Immediate.
Amendments:
Acknowledge receipt of amendment request advise AE;
Binder Insurers: Process amendment in line with Insurer Underwriting Guide and mandates;
Other Insurers: Obtain terms and process amendment;
Send copy to Insurers this is applicable to Commercial only;
Email updated schedule to client, copying the AE;
Turnaround time 48 hours.
Cancellations:
Advise AE immediately;
Send to Team Leads / Underwriting Managers for cancellation to be actioned;
Prep refund requisition to be sent to Underwriting Managers to be authorised and sent to finance;
Turnaround time 48 hours.
Multi-Claimants / Portfolio Management:
Process corrective endorsement / cancellation on Insurers advices;
Or
Process corrective endorsement / cancellation as part of the renewal (rule set) raised;
Turnaround time 48 hours.
Performance Standard / Quality Standards:
Manage own area of control
Annual leave: Ensure all outstanding mails/tasks have been attended to prior to going on leave.
Be punctual, keeping to prescribed hours / timekeeping;
Deadlines: Ensure all turnaround times and target dates are adhered to;
Display personal accountability for own actions, quality of work and personal development;
Effectively and efficiently maintain filing system;
Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to;
Ensure required response times to emails and telephonic messages are adhered to;
Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to;
Exhibit the companys Core Values at all times (Professionalism, Integrity, Perseverance, Positive Attitude);
Maintaining professional behaviour and work ethic;
Perform adhoc duties as allocated from time to time;
Team player and adhere to the backup arrangement as required by department to ensure cohesion.

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