Job Description

Job Role: Collections Officer (Structured Lending Products)

Reporting to: Director

Overview

An innovative and specialized financial services company helping businesses and individuals access funds via a suite of structured lending products including bridging finance and movable asset loans. The company is currently seeking a highly articulate and diligent individual with experience in the debt collection industry

Summary

As a Collections Officer, you will be responsible for managing the collection of outstanding debts from clients. You will play a crucial role in maintaining positive cash flow, minimizing bad debt risk, and ensuring timely payment of outstanding invoices.Having an understanding of bridging finance and short-term liquidity products is preferential.

Key Responsibilities:

Debt Collection: Contacting debtors via phone, email, or in-person.

Payment Arrangements: Negotiating and setting up payment plans.

Record Keeping: Maintaining accurate and up-to-date records of collection activities and client communications.

Client Communication: Providing clear information about debts, penalties, and payment options.

Reporting: Preparing reports on collection activities and account statuses for management.

Requirements:

Proven experience as a Collections Officer, Credit Controller or similar role

Communication Skills: Excellent verbal and written communication skills are crucial for dealing with clients.

Negotiation Skills: Ability to negotiate payment plans and settlements effectively.

Empathy and Tact: Balancing firmness in collection with understanding of clients financial situations.

Attention to Detail: For accurately maintaining records of communications, payments, and account statuses.

Computer Literacy: Very Proficiency in relevant software, such as debt collection databases. Strong in Microsoft Excel and Sharepoint.

Ability to work in a fast paced, deadline-driven environment

Knowledge of relevant legal requirements and best practices

Excellent written and spoken English (additionally Afrikaans)

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