Job Description

Job Title

: Collections Team Manager

Location

: Cape Town, City Centre (CBD)

Department

: Collections

Reporting to

: Head of Collections

About Lendplus Technology:

Lendplus Technology is a South African microlending company focused on providing responsible, short-term credit solutions through a tech-driven, customer-first approach. We are committed to helping clients meet their financial obligations while building a sustainable collections model rooted in performance, support, and ethical practices.

Role Overview:

We are looking for a motivated and experienced Collections Team Manager to lead a high-performance team of Collections Agents. The successful candidate will be responsible for driving recovery rates, coaching and managing team members, and ensuring adherence to compliance and quality standards.

Duties & Responsibilities

Lead, support, and motivate a team of Collections Agents to meet daily, weekly, and monthly targets. Monitor and analyse team performance using KPIs (kept rate, PTP, recovery rate, QC scores). Conduct regular performance discussions and implement development plans. Ensure adherence to quality control guidelines, compliance, and call scripts. Resolve escalated queries and customer issues effectively. Collaborate with leadership on process improvements and recovery strategies. Deliver consistent coaching, feedback, and training to drive agent performance. Support system and policy enhancements for improved collections efficiency.

Desired Experience & Qualification

3-5 years experience in a high-volume call centre, with 2 years+ in a management or supervisory role. Proven success in debt collections, preferably in microlending / payday loans (?6 months). Strong leadership and team development capabilities. Excellent communication, coaching, and problem-solving skills.

In-depth understanding of:

Debt recovery processes POPIA (Protection of Personal Information Act) DebiCheck processes and protocols Performance management practices Basic labour law principles Knowledge of regulatory compliance relevant to collections and credit. Proficiency in Excel, call centre systems, and reporting tools. Target-driven and able to work well under pressure.

Package & Remuneration

Working Hours

Monday to Friday: 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM (rotational shifts) Saturday: 8:00 AM - 1:00 PM

What We Offer

Competitive basic salary: R20 000 - R24 000 Performance-based incentive structure capped at R10,000 Opportunities for growth and advancement Supportive and high-performance team culture Ongoing training and development
Job Type: Full-time

Pay: R20000,00 - R24000,00 per month

Application Question(s):

How many years of experience do you have in a high-volume call centre environment? How many agents have you directly supervised in your previous management role?
Work Location: In person