Collections Agent
Cape Town, Western Cape, South Africa
Job Description
Job Summary
As part of a leading digital credit provider, you'll play a pivotal role in supporting financially vulnerable customers while securing sustainable repayment outcomes. This is more than a collections role - it's about solving problems, protecting relationships, and contributing to a culture that values both performance and people.
What You'll Do:
- Engage with customers through calls, email, and digital platforms to resolve overdue accounts
- Negotiate tailored solutions, offer practical payment arrangements, and ensure follow-through
- Log interactions and outcomes accurately to ensure compliance and transparency
- Collaborate with team members to continuously improve customer experience and collections success
- 2-3 years' experience in collections (ideally within financial services or fintech)
- Proven track record in handling accounts across early to late-stage collections
- Strong negotiation, communication, and problem-solving skills
- Ability to thrive in a target-driven environment while remaining empathetic and solutions-focused
- Tech-savvy - confident using CRM systems, dialers, and digital tools
- Basic salary plus commission (linked to performance)
- Contribution to medical aid
- Access to wellness support and training
- A dynamic, supportive, and forward-thinking work culture
Apply now and help us build better financial outcomes, one conversation at a time.
O'Brien Recruitment
Recruiter
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Job Detail
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Job IdJD1425733
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R30000 - 35000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned