Job Description

About the Company

We're a fast-growing global marketing and outbound automation agency helping B2B businesses, SaaS companies, and service-based founders build predictable client-acquisition systems using cold email, LinkedIn, and multi-channel outreach.

We're looking for a

Client Success Manager

who can own the entire client relationship -- from onboarding and strategy to fulfillment and reporting -- while ensuring every campaign delivers measurable results and an exceptional experience.

Role Overview

As a Client Success Manager, you'll serve as the primary point of contact for assigned clients -- responsible for onboarding, campaign strategy, copy development, system setup, and ongoing performance management.

You'll combine

strategic expertise in outbound lead generation

with

hands-on technical skills

in tools like Instantly, HeyReach, and LinkedIn Sales Navigator.

Initially, you'll handle the full client process yourself. Over time, you'll transition into a leadership role, managing fulfillment specialists and overseeing multiple client accounts.

Key ResponsibilitiesClient Onboarding & Strategy

Lead onboarding calls with new clients to understand offers, ICPs, and business goals. Create detailed

ICP documentation

(Ideal Customer Profile), define targeting, and craft outbound strategy. Build lead lists via

LinkedIn Sales Navigator

, Apollo, or other list-building tools. Develop and optimize

outbound messaging sequences

for cold email and LinkedIn. Coordinate with internal teams to ensure flawless campaign setup and execution.

Campaign Setup & Technical Management

Handle or oversee campaign setup on:

Cold email platforms:

Instantly, Smartlead, Lemlist, etc.

LinkedIn automation:

HeyReach, Expandi, or Waalaxy. Purchase and configure domains, ensure proper DNS records, inbox warm-up, and deliverability. Monitor performance metrics (deliverability, open rates, reply rates, booked calls). Troubleshoot deliverability or tech issues with precision and speed.

Client Communication & Reporting

Act as the main liaison for all client communication, performance updates, and strategy calls. Deliver reports and insights highlighting results, optimizations, and next steps. Drive client satisfaction, renewals, and upsells by demonstrating clear ROI and proactive engagement.

Leadership & Process Development

Build and refine SOPs (Standard Operating Procedures) for onboarding, campaign setup, and reporting. Train and manage fulfillment team members as the company scales. Identify opportunities to streamline operations and improve client outcomes.

Requirements

Must-Have Skills:

Proven experience in

B2B lead generation, outbound, or automation agency

. Strong understanding of:

Cold email tools

(Instantly, Smartlead, Lemlist, etc.)

LinkedIn automation platforms

(HeyReach, Expandi, Waalaxy)

Sales Navigator & list-building workflows

Deliverability

(domain setup, DNS, warm-up, inbox rotation) Excellent spoken and written English (neutral accent, Western communication style). Exceptional client communication and account management skills. Strategic thinker with strong technical execution ability. Ability to write and edit professional outbound copy (email + LinkedIn).

Nice-to-Have:

Experience managing remote teams. Familiarity with CRM tools (HubSpot, Notion, Slack, ClickUp, etc.). Previous experience handling U.S./U.K. clients.

Growth Path

Phase 1:

Manage onboarding, strategy, and execution directly.

Phase 2:

Build and systemize SOPs for fulfillment and reporting.

Phase 3:

Lead a client success division -- managing multiple account managers and overseeing delivery operations.

Compensation

Competitive salary (based on experience and region) Monthly performance bonuses tied to renewals and upsells
Job Types: Full-time, Permanent

Application Question(s):

Share one outbound campaign you managed and what results it achieved. Which tools have you used for cold email, LinkedIn automation, and CRM management? * What experience do you have managing outbound or cold email clients?