Cold Caller / Appointment Setter (inbound & Lead Management)

South Africa, South Africa

Job Description

VAme is a platform where you can hire a talented and skilled virtual assistant. You can easily hire a virtual assistant with knowledge of e-commerce. Video Resume of applicants are available on our site for our client to choose from.Our advanced tool for management will increase the efficiency of your employee and can help you save money.
The Role
We are seeking a highly motivated and professional Cold Caller/Appointment Setter to join our team. This role is for someone who can confidently answer incoming calls, build rapport, and convert leads into appointments or closed deals. You'll play a vital role in managing the full lifecycle of a customer inquiry--from the first ring to final follow-up.
Responsibilities:

  • Answer incoming calls from prospective and current customers
  • Ask discovery questions to understand the customer's needs
  • Qualify leads and enter them into the CRM accurately
  • Schedule appointments, consultations, or estimates
  • Conduct follow-up calls, texts, or emails as needed
  • Handle objections and offer solutions confidently
  • Keep organized records of conversations and next steps
  • Collaborate with the sales or operations team to ensure seamless handoff or closing
Ideal Profile
Requirements:
  • Proven experience as a cold caller, appointment setter, or similar sales/customer service role
  • Strong phone presence and conversational skills
  • Ability to build rapport quickly and professionally
  • Organized, detail-oriented, and good with follow-through
  • Comfortable using CRMs and call logging tools
  • Fluent in English (spoken and written)
  • Tech-savvy with tools like Google Calendar, Gmail, CRM platforms, etc.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Join a market leader within Other Services

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Job Detail

  • Job Id
    JD1484259
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    South Africa, South Africa
  • Education
    Not mentioned