Job Description

About Us

Fedics is looking for a Coffee Shop Manager who is passionate about coffee and providing excellent customer service. The ideal candidate will have experience managing a cafe and will be able to maintain a high level of quality control. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Develop, implement, and manage a strategic plan and operations to achieve financial goals
• Manage, train, and develop a team to achieve optimal operations at the cafe
• Drive customer engagement at the cafe through food and beverage service, and through marketing efforts
• Partner with area customers to establish new cafe locations
• Develop promotional campaigns, implement marketing campaigns, and develop branding strategies to drive food and beverage sales
• Recommend inventory and menu choices, and oversee procurement of supplies
• Ensure proper inventory control in accordance with company standards
• Create and manage a comprehensive budget for the cafe, including 52 weeks, special events, and advertising
• Promote a positive team environment through effective management of the team
• Create and foster relationships for project success
• Proactively identify issues, prioritize issues, and implement solutions
• Develop and implement strategies to drive sales, profitability, and engagement through
• Experience managing a restaurant and bar
• Effective customer service
• Ability to manage a large staff
• Ability to control costs

Skills and Competencies

• Oversee daily operations, including menu planning, ordering, and inventory management
• Ensure smooth workflow in the kitchen, including hiring and training of kitchen staff, ordering and maintaining supplies and equipment, and keeping food costs within budget
• Manage the cafexe2x80x99s website, including ordering, inventory, human resources, and payroll
• Create and maintain policies and procedures, as well as present them to management for approval
• Maintain inventory levels to meet customer demand, and order ingredients as needed
• Brand and market the business through appropriate advertising and public relations
• Work with advertising, media, and PR agencies to increase sales and brand awareness
• Must be able to speak English and Afrikaans
• Be able to work Independently
• Previous experience as a Manager in a Coffee Shop will be advantageous

Qualifications

• Matric
• Minimum of 2 - 4 years experience in a Catering Management postion is essential.
• Craft Skills essential