Description: An experienced manager is needed to head up our coffee shop.
Competitive salary on offer with performance bonus' on the achievement of certain KPI's. Successful candidate must have at least 2 years management experience with own transport.
Summary of the position includes:
DRIVE SALES UP.
Handle the 'personality' of the Cafe. Be the face the client/community wants to see - you are representing the Owner.
Take complete management of all operations.
Adhere to guidelines from HO and instructions from Owner - work within the scope of limitations given.
Co-ordinate Cafe's complete daily FOH and BOH operations (listed, but not limited to - opening and closing procedures / stock control / flow of service / general communication) in totality from opening to close of business.
Co-ordinate Cafe's FOH and BOH staff (listed, but not limited to - allocate tasks & section / communication with kitchen / follow the Code of Conduct / report any misconduct to the Owner.
Delegate tasks and follow up.
Report to Owner with daily updates when required (keep daily diary at POS for feedback/challenges and actions).
Manage Safety, Security and Maintenance of the premises, clients, staff and operating equipment under your control.
Maintain and improve Standard Operating Procedures to ensure service excellence and consistency of all duties.
Handle challenges/ client complaints directly and act accordingly within scope of limitations to rectify.
Handle on-going FOH and BOH staff training/guidance and motivation.
Handle POS operations - voids / cash-ups with waitrons when required.
Job Type: Full-time
Pay: R8000,00 - R10000,00 per month
Application Question(s):
Own transport required
Experience:
Management: 2 years (Required)
Location:
Cape Town, Western Cape (Required)
Work Location: In person
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