Job Description

A global pharmaceutical company is seeking a dynamic, and results oriented Coastal Sales Manager to lead a team of Customer Engagement Specialists within the Western Cape, Eastern Cape and KwaZulu Natal regions. This role requires a strong, values-driven leader who can inspire high performance, develop capabilities, and drive commercial excellence.
The successful candidate will embody the company's leadership principles while ensuring alignment with the company's values, ethics, and customer-focused mission.
Leadership & Team Development:

• Demonstrate the company's leadership values by adapting leadership behaviors to meet team needs while cultivating a high-performance and psychological safe environment that values trust, agility and results.
• Coach the team to collaboratively define their mission, goals, and success metrics, ensuring these are closely aligned with their individual sales plans and the Customer Excellence KPIs. This approach fosters a sense of ownership and relevance, drawing from field insights.
• Foster a culture of empowerment, collaboration and continuous learning, enabling team members to grow through shared experiences and best practices.
• Champion a growth and creative mindset encouraging team members to consciously own their business, innovate in their approach, and actively contribute to the goals of their Customer and Product teams.
• Actively participate in the recruitment and selection of Customer Engagement Specialists ensuring alignment with the company's values, competencies and long-term capability needs to uphold the company's standards.

Coaching & Performance Management:

• Mentor and coach individual team members through regular field visits, double calls, and formal In Call Quality (ICQ) assessments.
• Identify and address performance gaps using structured feedback and coaching processes.
• Utilize Veeva CRM and digital tools to track performance, support coaching, and ensure continuous improvement.
• Implement the online performance management system to set, track, and review individual goals.

Sales & Strategic Execution:

• Enable profitable sales delivery through the regional team by equipping them with commercial excellence tools such as PFI-CE, emotive selling, and deep product knowledge, empowering them to deliver on the ambitions of the Customer and Product teams.
• Contribute strategic insights to territory planning, customer targeting, promotional strategies, and ensuring alignment with market dynamics and the overarching goals of Sales Excellence.
• Embed Sales Excellence by coaching team members to meet and exceed defined KPIs and behaviours, with a focus on continuous performance improvement and excellence in customer engagement.
• Support digital transformation by enabling the team to enhance and apply digital capabilities to strengthen engagement with healthcare professional (HCPs) driving a hybrid and future ready customer interaction model.
• Facilitate cross-functional collaboration encouraging team members to take active accountable roles in Customer and Product teams to support seamless execution of strategic initiatives and shared outcomes.

Compliance & Operational Oversight:

• Ensure all sales activities comply with the South African Marketing Code of Practice, IFPMA guidelines, and the company's compliance standards.
• Manage sales administration, reporting processes, and continuously seek opportunities to optimize systems and operations.

Qualifications & Requirements:

• University degree E.G. BCom Business Management
• A minimum of 3 years as sales manager in the pharmaceutical industry or 5 years as a customer engagement specialist in the company
• Strong communication skills
• Proven track record of success and ability to cooperate with different stakeholders
• Strong ability to coach customer engagement specialist to higher performance
• Demonstrate accurate forecast for future sales volumes
• Proven leadership experience in a sales or customer-facing environment, preferably in the pharmaceutical or healthcare sector.
• Proficient in Microsoft Office and digital CRM platforms (e.g., Veeva CRM).
• Excellent verbal and written communication skills in English.
• Strong analytical skills and the ability to interpret complex data to support decision-making.
• Customer- and results-oriented with a passion for excellence.
• Team player with the ability to work independently and show initiative.
• High emotional intelligence and strong interpersonal skills.
• Resilient and able to lead under pressure.
• Demonstrates learning agility and an agile mindset.
• Strong leadership presence and ability to influence others positively.
• Collaboration and teamwork
• Co-creation - create new value for customers
• Evolution - Executing, exploring and learning in rapid 90day cycles
• Authenticity - enabled by being your authentic self-functioning in a creative mindset

Candidates that meet the criteria may submit their applications via this portal or via vacancy link on www.mnarecruitment.com
Should you receive no feedback within 7 days, please accept your application as unsuccessful